Last Updated: August 17, 2026
When you make a reservation through flux-mesa.com, we collect personal information necessary to process your rental request and provide customer support. This includes your full name, email address, pickup location preferences, and selected rental dates.
The data we collect serves specific operational purposes. Your contact information allows us to send reservation confirmations, provide pickup instructions, and deliver support during your rental period. Email addresses are used exclusively for transaction-related communication and service updates relevant to your booking.
We analyze aggregated rental patterns to optimize fleet distribution across our Canadian locations, but this analysis never identifies individual customers.
All personal information is stored on secure servers located within Canada. We implement industry-standard encryption protocols for data transmission and storage. Access to customer data is restricted to employees who require it for reservation processing and customer support functions.
Reservation records are retained for three years from the rental date for warranty and liability purposes, after which they are permanently deleted from our systems.
We do not sell, rent, or share your personal information with third parties for marketing purposes. Limited data sharing occurs only when legally required or necessary for service delivery, such as payment processing or responding to valid legal requests.
You maintain full rights over your personal data. You may request access to all information we hold about you, ask for corrections to inaccurate data, or request complete deletion of your records. Deletion requests are processed within 30 days, though we may retain certain information if required by law.
To exercise these rights, contact us at [email protected] with your request and sufficient identification to verify your identity.
Our website uses cookies to remember your location preferences and maintain your session during the reservation process. These cookies do not track your browsing behavior across other websites. You can disable cookies through your browser settings, though this may limit certain website functionality.
For detailed information about our cookie practices, please review our Cookies Policy.
We may update this privacy policy to reflect changes in our practices or legal requirements. Significant changes will be communicated via email to customers with active reservations. Continued use of our services after policy updates constitutes acceptance of the revised terms.
Questions or concerns about our privacy practices should be directed to [email protected]. We respond to all privacy inquiries within five business days.